The following is an excerpt from Builder/Architect magazine reprinted with permission. First-time clients with Via Builders may be surprised at the degree to which the company takes responsibility for its home building projects.
A house may be finished, and several years later something occurs to the owner that he or she wants adjusted or remedied. Via will come back and do the work, without charge for it.
"They're shocked that we come back and take care of it, especially when it's years later," says Ralph Saviano, the company's owner. "They learn that one of the differences between us and similar firms is our willingness to ensure that the job gets finished to the client's specifications and complete satisfaction. That is our highest priority."
Via Builders is a Bay Area firm specializing in high-end custom home projects. The firm does no traditional advertising, and is not even listed in the Yellow Pages. Instead, it brings in buisness based on a sterling reputation and word-of-mouth, and it has earned it's clients trust by providing responsive and timely professional service, as well as a track record of exceptionally high-quality construction projects.